Introduction
Welcome to GlycoLoopAI. We are dedicated to protecting your privacy and ensuring the security of the personal and health-related information you share with us. This Privacy Policy outlines our practices regarding the collection, use, storage, and sharing of your data when you access our website, utilize our AI tools, or engage with our content focused on continuous glucose monitoring and personalized nutrition.
Given the sensitive nature of health metrics, including blood glucose trends and dietary habits, we apply enhanced safeguards to your information. By accessing GlycoLoopAI, you acknowledge and agree to the data practices described in this policy. If you do not agree with these terms, please discontinue use of our services immediately.
Information We Collect
We collect information you provide directly when creating an account, subscribing to newsletters, or contacting support, such as your name, email address, and password. We also automatically gather technical data including IP addresses, device identifiers, browser types, operating systems, and log data to maintain site functionality and analyze traffic patterns.
For users engaging with our core features, we process health-related inputs necessary for AI analysis. This may include continuous glucose monitor (CGM) readings, manual food entries, meal photos, activity logs, and body composition metrics you upload or sync. We treat this health data with the highest level of confidentiality and process it solely to deliver personalized metabolic insights and diet recommendations.
How We Use Your Information
Your data enables us to operate and improve GlycoLoopAI. We use your information to generate real-time glucose predictions, create tailored diet strategies based on your unique responses, send important service notifications, and provide customer support. Additionally, we use usage data to optimize user experience and troubleshoot technical issues.
We also leverage aggregated and anonymized data to refine our machine learning algorithms, enhancing the accuracy of our AI models over time. This ensures our dietary advice and glucose trend analysis remain cutting-edge and effective. At no point do we sell your personal or health data to third parties for marketing purposes.
Cookies and Tracking Technologies
GlycoLoopAI employs cookies, web beacons, and similar tracking technologies to personalize your experience and analyze site performance. Essential cookies are required for authentication and session management, while analytical cookies help us understand which features and articles resonate most with our community of users interested in metabolic health.
You have the right to accept or decline cookies through your browser settings. Disabling non-essential cookies may reduce functionality, such as saving your preference for specific diet plan filters or remembering your dashboard layout. For more details, please review our Cookie Policy.
Third-Party Services
To provide seamless integration with external health ecosystems, we may connect with third-party API providers for CGM device syncing, secure cloud storage solutions, and payment processors. We enter into rigorous contracts with these partners requiring them to uphold equivalent data protection standards. They are authorized to process your data only to perform services on our behalf and are prohibited from using your information for their own marketing.
Data Security
We implement robust administrative, technical, and physical security measures designed to protect your health information from unauthorized access, loss, or misuse. Our infrastructure utilizes TLS encryption for data in transit and AES-256 encryption for data at rest. We conduct regular vulnerability assessments and restrict employee access to your data on a need-to-know basis to ensure compliance with global privacy regulations.
Your Rights and Choices
Subject to applicable laws, you possess the right to access, correct, rectify, or delete your personal data held by GlycoLoopAI. You may also request a portable copy of your data or withdraw consent where processing is based on consent. To exercise these rights, please contact our privacy team. We will respond to verified requests within forty-five days and will not discriminate against you for exercising your data rights.
Changes to This Policy
We may periodically update this Privacy Policy to reflect changes in our business practices, technological capabilities, or legal obligations. We will inform you of material changes by posting the revised policy on this page with an updated effective date and, where appropriate, providing direct notice through your registered email address. Your continued use of GlycoLoopAI after modifications indicates your acceptance of the updated terms.
Contact Us
If you have questions, comments, or concerns regarding this Privacy Policy or our data handling procedures, please reach out to us. Our dedicated privacy support team is available to assist you. You can contact us at privacy@glycloopai.com or write to us at GlycoLoopAI Compliance Office, 42 Wellness Way, Silicon Valley, CA 94025, United States.